Shipping & Returns

Shipping & Delivery

Flooring is heavy, and accessories can be oversized. Harmonico works with freight and delivery partners to help your order arrive safely.

Service Area & Standard Delivery

Standard curbside delivery is available to eligible addresses within our Greater Edmonton delivery area for a flat rate of CA$200 per order, plus applicable tax. Enter your delivery address at checkout to confirm availability.

For in-stock orders, allow one business day for processing and one additional business day for delivery. Business days are Monday through Friday.

Delivery outside our Greater Edmonton delivery area, including Calgary, Red Deer, and other Alberta locations, is quoted separately. Inside delivery, upstairs delivery, and special placement services also require a separate quote.

Please contact our team before ordering if you require any of these quoted services. Arrangements and charges will be confirmed before booking.

Free Warehouse Pickup

Free warehouse pickup is available anytime during our regular business hours. No appointment is required for pickup.

Select Pickup at checkout and collect your order from:

16208 116 Ave NW
Edmonton, AB T5M 3V4

Curbside Delivery

Curbside delivery includes unloading your flooring pallet at the first safely accessible location beside your property, such as the end of your driveway or in front of your garage.

This service does not include carrying boxes indoors, upstairs, or through narrow passageways. Customers are responsible for moving the materials indoors after delivery.

Inside Delivery — By Quote

Inside delivery is available by separate quote. Contact us if you need materials brought into your home, upstairs, into a condominium, or to a specific room or jobsite location. Our team will review the access requirements and confirm availability, arrangements and charges with you before booking.

30-Day Returns & Exchanges

All unopened boxes can be returned or exchanged within 30 days of receiving your order. We do not charge restocking or warehouse handling fees.

Products must remain unused and in their original, unopened packaging. Opened boxes and flooring that has been installed, cut, or used are not eligible for ordinary returns or exchanges.

Damaged or defective products are handled separately under the claims process below.

Arranging a Return or Exchange

Contact info@harmonicohomes.com or 780-906-0668 with your order number before returning any products.

Our team will provide return instructions or arrange an appointment for a return or exchange at our Edmonton warehouse.

Return Shipping & Costs

Returns to Our Warehouse

Returning eligible unopened boxes directly to our Edmonton warehouse is free. There are no restocking or warehouse handling fees.

Please contact our team in advance to schedule your warehouse return or exchange.

Returns by Carrier or Freight

Customers are responsible for return shipping and freight costs.

If Harmonico arranges return freight, the freight charge will be confirmed with you before booking and deducted from your refund.

Original Shipping & Delivery Charges

Original shipping and delivery charges are non-refundable.

Refund Processing

Refunds are processed to the original payment method within 1–2 business days after we receive and inspect the returned products.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Damage, Defects & Warranty Claims

Freight Damage

Inspect your order when it arrives. Note any visible packaging damage on the driver’s delivery receipt before signing.

Report concealed freight damage to Harmonico within 48 hours of delivery. Contact our team with your order number and a description of the damage.

Inspection Before Installation

Inspect flooring materials for visible defects before installation. If you notice a problem, contact Harmonico before installing the affected material.

Under our SPC warranty, installing a plank or tile constitutes acceptance of its visible quality.

SPC Flooring Limited Warranty

Harmonico SPC flooring is covered by our SPC Flooring Limited Warranty, subject to its installation, maintenance, and claim requirements.

Coverage includes qualifying manufacturing defects and wear-through. Topical-moisture coverage applies to normal cleaning and household spills when moisture is removed within a reasonable timeframe.

Exclusions include improper installation, unsuitable subfloors, subfloor moisture, leaks, flooding, missing expansion gaps, scratches and dents, excessive sunlight or heat, and unapproved cleaning methods.

For an approved warranty claim, Harmonico may supply replacement material or provide a pro-rata refund under the warranty terms. Costs for original installation, removal, and replacement labor are excluded.

The warranty belongs to the original buyer and cannot be transferred. Keep your dated purchase receipt.

For complete coverage, conditions, exclusions, and claim instructions, please review the HARMONICO SPC Flooring Limited Warranty.

Contact our team for warranty information on other product types.